Free shipping? Apparently theres nothing they can do. Very bad experience. Need to call in for a return? I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. Both places are great websites to get new tires and wheels from. Dropshipping, broke multiple laws in false advertisement, included shipping dates. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DONT WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. CARid sells CHEAP after-market Chinese made parts. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. I was told that it was out for delivery and that I would get it by the end of the day. Do not do business with them. I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. Any manufacturer would be wise not to get in bed with CARiD. I now have to buy and pay someone to install them. CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. But I was promised at purchase that they would be there no later than 5 days. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. I dont want to sell them in case there is still an issue. I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. Joined Jan 4, 2020 Messages 27 Reaction score 30. If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. Contacted Vivian in live chat for refund, live chat ended. ORDERED A PART HEADACHE RACK 1700.00 I wanted to order 179 wheels and tires for my wifes brand new Jeep. What a headache to have them exchange for the correct one, I have to wait 2 to 3 business days for return authorization to return the seat covers. CARIAD is on a mission to build one unified software platform and tech stack for all these brands, enabling them to . He said he wouldnt pay for ANYTHING, ZERO! I made 4 calls, holding an hour each time. You made too many requests in 1 hour, we show captcha now: I have zero faith that will happen. Get your wheels elsewhere like from HSE direct. I placed and order for a dash kit in May. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. Today is 23rd day of Sept. 2021. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. Write a Review. BE AWARE! Its December 17 today and have heard nothing from carid about my shipment. Say away and buy from another company. They charge you shipping even when you spend over 200 dollars. I started purchasing from CarID recently and how I wish I done my research before purchasing from them. The hassle is absolutely not worth the increase of blood pressure! we shipped it out and you will have it on 1/17. He tested the product even. Totally unreliable and not user friendly. I ordered some rims then one week after es told they wouldnt work on my vehicle. As a result, you cant plug the wiring harness from the lights into the receptacle on the vehicle without some modifications. Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. Date of experience: December 20, 2022. Youll never get your wheels and credits will be impossible. Pain in butt! Below is a list of the best 5 methods to find out if Carid has a legit site. Have a call into my bank to file FRAUD COMPLAINT. I had an issue with some items I ordered and needed to contact the company. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. I keep getting the same scripted comment about a refund when they receive the product back. First time customer and last time customer. Save your time and money purchase from anyone else. Consumers do not owe any company in the USA video production. Their supervisor would not refund my money until I canceled my PayPal dispute because their system wont let them and it is their policy. I refused to cancel my PayPal dispute and chose to let PayPals process take its course because CARiD deserves as much bad documentation as they get until they strighten up their act. I should have just bought them from REI when I could. This place is a scam! Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. My shop charged me $10 per stem installed. Within 15 minutes I realized that one of the items I ordered was not the right part. dub magazine 2016 | 5. Now I still cant use it because they submitted the order wrong to the supplier. I ended up giving away the rims to my brother. Each time, they told me to go F*** myself. When I sent them photos. company is a scam CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Phone: 800.505.3274 Not very happy, I placed an order today while chatting with someone. They are in the business to take your money, not win over customers. I made the bad decision to purchase tires and rims from Carid. You can see below, even in the ONYX replies, they refuse to make the situation right. They kept asking for video or pictures showing they dont work. About Cayred Dresses. CoverKing seat covers for 2014 Dodge Ram 3500. Watch out or theyll scam you. I spoke with a man named Arturo. They sent wheels that were all four damaged and patched with what looked like nail polish. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. Doylestown, PA 18902. if i could give them negative stars i would. CARiD has been in operation for more than eleven years. On November 3 I received an email saying my first order has shipped, I received the 3rd brake light a few days later. They lie, wont refund for a botched order and steal your money. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. #15 - CARiD. FOLLOW UP ON POWER WINDOW MOTOR. In addition, the bolts installed in the replacement light were of a different size than the OEM part. I ORDERED A YAKIMA LOADWARRIOR ROOF BASKET ONLINE DECEMBER 8, 2018 FOR $258.85 WITH A 24 HOUR GUARANTEED DELIVERY. They said it was an automated program and refused to refund shipping. That whole ordeal, from purchase to refund took months of my time. I'm looking at getting new headlights and some other things. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. Find out that they charged me shipping for spending over 200 dollars. Well that was a delay, at least it was being shipped. I just want what I paid for. Mind you the items were backordered so nothing was in process. What a wait of time and money. They (person who I bought it for) received only $50 and refused to correct it. They sold us a product they didnt have and returned the money to a gift card we no longer had. Shipping department sent wrong parts, customer care. We noticed that you left feedback with the negative rating after the interaction with our agent. I paid 30 dollars!! I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Dont use this company and now i find out i can get the parts for much cheaper else where. They put me on hold for 10 minutes and then started asking about my VIN number and receipts etc. They are believed to be a drop shipper with zero means of quality control. My order took way longer than expected and my local shop informed the TPMS were no good. -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. Asked them to expedite package and was told I had to pay out of pocket for their mistake. I located the correct part/part number on parts.ford.com and compared to what CARiD.com selected. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTHS TIME? I told her I would write a terrible online review and she didnt care. boy was i misled. And I had to contact them to get that info. One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. Dec 22, 2022. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. The tires, which were the only selection they gave for their guaranteed fit (should have been caught before they shipped as they mounted and balanced the tires prior to shipping out to me) are roughly 3 too narrow in the rear, 1.5 in the front, and look ridiculous! During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. They are crooks selling parts that are whom make them. To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. Overall a bad experience with them. He suspected that the center hub core was drilled slightly off. Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. If you are just finding my channel be sure to subscribe! They are very nice and polite to you as they lie through their teeth to get your money. There are enough complaints that they need to be SUED. I called them. departments 22 intake 26 dub autonewswire 28 fresh . Worst customer service ever. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. They will stonewall you once they get your money. *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didnt work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. Add to List. They charged exorbitant shipping for an item that initially never shipped. I have emailed 5 times, and, again, was assured my money was coming. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications. It stated they included the low/high beam bulbs and ballasts. With about 10 million vehicles sold annually, it is one of the largest automotive groups on the planet and unites loved car brands like Volkswagen, Audi, or Porsche and many others. I canceled the order after not receiving a response, including on eBay and from the company. Yet its my fault they have a crappy computer program! $408 dollar Not as Described/Wrong Item arduous return! My first agent was Kathy. $100 later, I left just as I came. Steals peoples money. They requested a video. 1 - 15 of 15 Posts. The shipping packaging wasnt even damaged to cause that damage. *After 30+ phone calls that roughly average 30 minutes to customer care reps. Absolute worst customer service I have ever experienced. Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). Was pretty easy to navigate website and my product was delivered fast. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. Ordered a set of VDO injectors for my Explorer. Ordering was super easy, pricing was good, shipping cost was reasonable. very knowledgeable and friendly. pick something themselves that fit. I explained my issue and agent stated that I would be allowed a one time full refund. Their customer service lady lied to me and said they would send call tags to pick up the product then I never heard from them. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. Very slow shipping to the West Coast. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. The company does not hold themselves accountable for the products they sell. CARiD When I ordered it said 7-10 days. Will not refund my money. PLEASE be aware of their return policy and their rude customer service CHAT agents. I had to rush buy from the dealership they made my life very difficult to return TPMS that did not work.
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